FAQs – Chicago Public Library https://www.chipublib.org Mon, 05 Jun 2023 17:09:57 +0000 en-US hourly 1 https://cor-liv-cdn-static.bibliocommons.com/images/IL-CPL/favicon.ico?1701792195459 FAQs – Chicago Public Library https://www.chipublib.org 32 32 Who can make a digital pass reservation? https://www.chipublib.org/faqs/who-can-make-a-digital-pass-reservation/ Mon, 05 Jun 2023 14:08:15 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756630 If you are 18 years or older and have a physical CPL library card, you are eligible to use the digital pass program. Some attractions may require a photo ID for access to the attraction on the day of the reservation.

]]> What do I need to bring with me on the date of my reservation? https://www.chipublib.org/faqs/what-do-i-need-to-bring-with-me-on-the-date-of-my-reservation/ Mon, 05 Jun 2023 14:07:42 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756640 Bring your reservation pass. Your confirmation email will note if a printed pass is required or if a mobile pass is accepted. Bring the printed or mobile pass as directed. We encourage you to visit your local library location if you need assistance with printing.

Bring a photo ID to confirm identity and age. Some attractions may require a photo ID. Make sure the name on the ID matches the name on the reservation pass.

]]> How do I cancel or change my reservation? https://www.chipublib.org/faqs/how-do-i-cancel-or-change-my-reservation/ Mon, 05 Jun 2023 14:07:25 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756724 If you have not printed or downloaded your digital pass, you can log in to the reservation website and cancel up to the date of your reservation without counting against your limit for that attraction. After canceling, you would use the calendar to find another date to reserve your pass.

We recommend waiting to print or download your digital pass until you are sure you will be able to use it on the reservation date.

]]> Where can I view all my reservations? https://www.chipublib.org/faqs/where-can-i-view-all-my-reservations/ Mon, 05 Jun 2023 14:07:09 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756726 Visit chipublib.org/digitalpasses and log in with your library card number and PIN to see your current reservations.

]]> What attractions can I make reservations for? https://www.chipublib.org/faqs/what-attractions-can-i-make-reservations-for/ Mon, 05 Jun 2023 14:06:53 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756728 Digital passes are available for a wide range of museums, historical societies, zoos and more across Illinois. Visit chipublib.org/digitalpasses to view all offers.

]]> How many digital pass reservations can I make? https://www.chipublib.org/faqs/how-many-digital-pass-reservations-can-i-make/ Mon, 05 Jun 2023 14:06:35 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756730 You can have three active reservations at one time. Once one of your reservation dates has passed, you can make another reservation.

]]> Can I place a hold on a digital pass? https://www.chipublib.org/faqs/can-i-place-a-hold-on-a-digital-pass/ Mon, 05 Jun 2023 14:06:15 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756732 Digital passes do not require holds. Visit chipublib.org/digitalpasses to reserve a pass. 

]]> Can I renew a digital pass? https://www.chipublib.org/faqs/can-i-renew-a-digital-pass/ Mon, 05 Jun 2023 14:06:04 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756736 Digital passes may not be renewed.

]]> Where can I return a digital pass? https://www.chipublib.org/faqs/where-can-i-return-a-digital-pass/ Mon, 05 Jun 2023 14:05:41 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756738 Digital passes do not need to be returned; they will expire after their reservation time period.

]]> How do I make a digital pass reservation? https://www.chipublib.org/faqs/how-do-i-make-a-digital-pass-reservation/ Mon, 05 Jun 2023 14:04:59 +0000 https://www.chipublib.org/?post_type=bccms_faq&p=9756740 Visit chipublib.org/digitalpasses and log in with your library card number and PIN. Once logged in, you can view all attractions and offers available to you.

You can also search for offers by date, attraction name or location. Information about each attraction and offer is available before making a reservation.

Using the calendar, you can choose what date you want to make the reservation for and then choose the Reserve option under the attraction. A confirmation box will appear, and you will receive a confirmation email.

Reservation details:

  • Reservations must be made for a specific date. The digital pass is only valid for the reservation date listed on the pass - attractions have the right to decline a pass if you attempt to use it on a different date.
  • We recommend waiting to print or download your digital pass until you are sure you will be able to use it on the reservation date. Learn how to cancel or change your reservation.
  • You will get a reminder email three days before your reservation.
  • Some attractions will accept a mobile pass or printed pass; others will accept a printed pass only. We encourage you to visit your local library location if you need assistance printing.
  • Reservations can be made up to 3 months in advance (specifically, the current month plus the next two full months.
  • The person who makes the reservation must be present and able to provide an ID with the same name as is on the reservation.
  • Make sure to bring your confirmation - the attraction you visit will not be able to look up your digital pass reservation.
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